General Warranty Information
We guarantee everything we repair or sell for 1 year from the date of delivery unless otherwise notated here or in writing to the customer. This means we guarantee such things as stones from falling out or become loose and the parts that made or repaired will not break in the areas in which we worked.

Watch repairs are guaranteed for 12 months on our work. We are unable to warranty watch work if the watch is unable to seal out water and dust, a problem for watches.

Items not guaranteed

1. Glued Items
2. Enameling
3. Lead solders that do not have a special “patch” support.
   
4. Gold or Rhodium plating.
   
5. Loss of any prong set stone that has 3 or less prongs.
   
   
6. Losses of any round stone over _ carat unless it is set in a six prong gold setting or a four prong Platinum setting.
   
   
7. Loss of any prong set stone unless it has the following number of prongs. (Or unless they are set in Platinum).

   Cut	No. of Prongs
   Emerald	4
   Oval	6
   Marquis	6
   Pear	5
   Heart	5
   Trillion	Must have "V" prongs

    

   We do not assume responsibility of the loss of a single diamond and expensive colored gemstones above 1 carat. Customer should have stone appraised and covers by a jewelry rider with their homeowners insurance.
   
   
8. Prong set stones that have thing prongs, missing prongs, or stones that are set crooked, leaving a much shorter prong on one side of the stone than the other.
   
   
9. Bead setting where the beads are badly worn or some beads are missing or stones that are set crooked, leaving part of the girdle of the stone to be sticking up beyond the surface of the metal.
   
   
10. Channel setting where either the channel is very thin, torn, and not straight across the stones or there is no support underneath the channels to hold them together. Bezel setting where the bezel is too thin, torn, or the stone, is set crooked and not all of the stone is held in by the bezel.

Specific Item Guarantees

Ring Sizing

1. If we size the customer’s actual ring finger and the size is incorrect, we will resize the customer’s ring at NO CHARGE within 30 DAYS from the date of delivery. If we did not get to size the customer’s finger and the ring was a casting, special or sales from us, we will resize the ring once at no charge, within 30 days of the delivery date from our store.
   
   
2. If we size a ring to the customer’s requested size and that size is incorrect, we will charge again to resize the ring.
   
   
3. We can only guarantee our ring sizing form the customer’s finger. We can not be given another ring to go by for size and be accurate.
   
   
4. The ring size on a ring will not change, but because a customer’s finger can become larger or smaller because of diet, medication, the weather, or weight change, we can only guarantee ring sizing for 30 days from the date of delivery of the ring.
   

Gems & Diamonds

1. We do not guarantee that a diamond or gemstone, once taken out of our store will not chip, break, scratch, or fracture. No stone, including a diamond, can be guaranteed not to break, chip, scratch, or fracture. We strongly suggest insuring your jewelry with your homeowner’s policy. They will pay for damage.
   
   
2. We can not be responsible for the further fracture or damage to stones or diamonds that are received from the customer that are already damaged, chipped, broken, or have large inclusions or imperfections. We will inform the customer of these items before proceeding with the repair or installation work.

Deposit on Custom CAD/CAM Design Work

1. Computer Aided Design (CAD) is the newest and one of the best ways to design and manufacture jewelry. Because of the expertise required to master this new technology and craft, and because of the expense of the program, computer and mill: There will be a $200 up front design fee for any design we create for the customer.
   
   
2. This fee is for the time of the designer to sit with the customer and create on a computer screen or paper a design. The fee is 100% creditable towards the manufacture of the ultimate piece for the customer. Once the manufacturing is completed the customer will be credited with the $200.00 deposit payment.
   
   
3. If the customer decides not to have us manufacture the piece for them then the fee is forfeited by the customer, and is not redeemable as a store credit.
   
   
4. The deposit is only redeemable for 6 months from the date of initial payment. After 6 months the deposit is forfeited.

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SPH-KS9H [ view ]		14kt Yellow Gold Diamond and Pearl Earrings [ view ]